Your service staff is the reason why I chose to come back to Jim Keras Nissan. Mr. Walker is always very efficient and thorough when it comes to my service and I appreciate having a location that I can trust. Thank you for all you do and continued in that vein of sincere customer service.

by Angela Myers

Gianni was the best person I ever worked with for buying a car. His honesty and dedication to the client went above and beyond his role and I appreciated that so much! He helped me get an awesome car and made sure my needs were met during the process. The entire experience was very positive and I was able to walk away not feeling cheated by shaddy dealings, hidden or overt price increases. I didnt have rude encounters, and bad attitudes from anyone even at the end of their work day. I appreciate you guys a lot, and I'd recommend Keras Nissan to anyone searching for their next car.

by Daniel Morrison

I dealt with Corey Greer he seemed to be knowledgeable about the issues I told him was going on with my car. He asked me if I could think of any other issues I was having with it and also let me know of a recall I didn't know anything about. ALL in all it was a good experience minus the money I had to pay out of pocket. Corey is very professional and he also made sure I knew I was going to be out of pocket paying before they did anything and made sure I was comfortable with it before they started. Lastly my car is blowing snow balls now so thank you all who had a hand in fixing the problem of and they left a few small dents on my dash.

by Sheryl Haywood

I brought my car in for an oil change on Saturday 7/16/2022 and for an oil change only! I scheduled my appointment online maybe 2 weeks prior. Once I got there, I talked to my service advisor Larry Poe and verified with him that I will be getting an oil change and I requested a new battery for my key fob, which was like $5. So the oil change, online, was $69.99 so I was expecting to pay this, plus tax, once I picked up my car. I was told my total came to $180.92 and I asked why! I was then told that there was a change in taxes, parts, and labor. Which doesn’t make any sense AT ALL. I asked to speak with a manager and was told that managers don’t work on the weekends. Once I saw my receipt, Larry Poe charged me $89.99 for an Engine Performance Service that I never asked for. There was an option to choose this service online once I scheduled my appointment but I never chose to receive this! Only an oil change! I feel like I was robbed blindly and I will be contacting the corporate office. Had I known I would have to pay almost $200, I would have taken my car elsewhere. Larry Poe never returned my calls and I have left him a voicemail, still have not heard from him. I just wanted to know why did they charge me for something I did not request! I will NEVER do business at this location ever again. If I could give 0 stars, I would. Update as of 7/18/2022: I spoke with the Service Manager Travis Bruce and I did receive that refund! Travis is VERY professional and he was also very apologetic. Due to the way he communicated with me, I will continue to bring my car to this location and I will make sure I communicate more with my service manager on the pricing and services I will receive.

by Amber Mason