Went in for a recall and complimentary oil change, and they noticed the noise and fixed that issue as well after consulting with me first. I heard the same noise just not as loud and called and they had me stop back by and addressed it. They’re good with customers and even though they were busy and I had to do a little waiting they did try their best to ensure i was not forgotten about! First time owning a Nissan and it may not be my last.

by Juju

Your service staff is the reason why I chose to come back to Jim Keras Nissan. Mr. Walker is always very efficient and thorough when it comes to my service and I appreciate having a location that I can trust. Thank you for all you do and continued in that vein of sincere customer service.

by Angela Myers

I dealt with Corey Greer he seemed to be knowledgeable about the issues I told him was going on with my car. He asked me if I could think of any other issues I was having with it and also let me know of a recall I didn't know anything about. ALL in all it was a good experience minus the money I had to pay out of pocket. Corey is very professional and he also made sure I knew I was going to be out of pocket paying before they did anything and made sure I was comfortable with it before they started. Lastly my car is blowing snow balls now so thank you all who had a hand in fixing the problem of and they left a few small dents on my dash.

by Sheryl Haywood

I brought my car in for an oil change on Saturday 7/16/2022 and for an oil change only! I scheduled my appointment online maybe 2 weeks prior. Once I got there, I talked to my service advisor Larry Poe and verified with him that I will be getting an oil change and I requested a new battery for my key fob, which was like $5. So the oil change, online, was $69.99 so I was expecting to pay this, plus tax, once I picked up my car. I was told my total came to $180.92 and I asked why! I was then told that there was a change in taxes, parts, and labor. Which doesn’t make any sense AT ALL. I asked to speak with a manager and was told that managers don’t work on the weekends. Once I saw my receipt, Larry Poe charged me $89.99 for an Engine Performance Service that I never asked for. There was an option to choose this service online once I scheduled my appointment but I never chose to receive this! Only an oil change! I feel like I was robbed blindly and I will be contacting the corporate office. Had I known I would have to pay almost $200, I would have taken my car elsewhere. Larry Poe never returned my calls and I have left him a voicemail, still have not heard from him. I just wanted to know why did they charge me for something I did not request! I will NEVER do business at this location ever again. If I could give 0 stars, I would. Update as of 7/18/2022: I spoke with the Service Manager Travis Bruce and I did receive that refund! Travis is VERY professional and he was also very apologetic. Due to the way he communicated with me, I will continue to bring my car to this location and I will make sure I communicate more with my service manager on the pricing and services I will receive.

by Amber Mason