The staff was very courteous and I was surprised that someone whom I had briefly spoken to about an hour previous remembered my last name. There was a problem with getting a missing part for the car, a 2022 X3, that I had wanted to purchase initially, but it was solved satisfactorily abut three weeks later, with the part still not received, when I decided to purchase a 2023 model of the X3. Mr. Dowridge was very helpful. But I was exceedingly surprised that BMW could not deliver the simple part in a timely manner. Maybe they can learn something from Amazon!!

by vanderkuijp12

I had a wonderful experience purchasing a new BMW X3 at Herb Chambers BMW of Sudbury. The process was stress free and pleasant. Jaime was very thorough and knowledgeable. He is amazing and makes the process really smooth. Jaime goes above and beyond for his customers and tries to help as much as possible. Jaime and Kunj delivered the new car within 2 days as promised. I highly recommend Jaime and this dealership if you consider purchasing a car.

by Luke

I have been a loyal customer at BMW Sudbury for over 15 years. My main service advisor has been Robert Cohoon and more recently Jeremy Joseph has stepped in to oversee the service on my X3. Both Robert and Jeremy did a fantastic job updating me on the status of my car, what needed fixing, associated costs, and when the work would be completed. I give both guys five stars. I trust no other dealership but Herb Chambers BMW Sudbury to maintain my car. Thanks guys so appreciate you both!

by truro2001

Travis was very good - personable and well-spoken. Kept me informed of the repair requirements and status. Finished up the work on time as Travis estimated.

by David

very professional ! gave me a very good deal and made me their customer for a long time

by salman