I explained to Charles what I was looking for in a car and he listened to me. I wanted something with easy to get in to and out of, no road noise, smooth ride, and some performance to get on the highway and punch it to get passed all the trafic and then cruize with the traffic. He suggested I test out a GLE 450. Well, he russelled one up and away we went. I fell in love again. This car is fantastic!! It had everything on my list. Even though I did not purchase a car from Mercedes of Natick, I did purchase that same GLE 450 in another color. As a direct resut of Charles patiently listeing to me and professionally and expertly convincing me the GLE 450 was the car for me, I have never been happier with a car. If you are seeking the proper car for you or your family, there is no reason to speak with any other Mercedes Benz dearlershiop customer care person than Charles Scrymgeour. Don May CPA, MST 774-454-9647 I Ask the Questions That Save You Money!!

by cpadmay

Scott did an excellent job - very attentive and engaged. He made the extra effort to ensure everything was set prior to pick up and even came out to say hello before I ft

by kerfeet

Happy as always to service my car at Mercedes Benz of Natick with the best care ever from my advisor Fred Romsey and the technicians .

by rrzahr

I've been having my S63 Coupe serviced and have also had specialty work done to it at Mercedes-Benz of Natick for the past few years. Dealing with my service advisor, Brian Breidegam and the service director, Adam Shapiro (formerly Charles Lahti who recently retired, was like a brother to me) and the shop foreman, Blaine Pelletier (whom is the only guy that works on my baby - because he insists on it and so do I) is always a pleasure! I'm made to feel like family when I visit. Using their parts department is also a positive experience - Craig Garabedian and his team have been terrific. I have yet to purchase a vehicle from their salespeople, but if I do, I'm confident that I'll be well taken care of. I'm never, ever selling my 2016 S63C4, not until the day comes that the powers that be revoke my driver's license, so whenever it needs anything that requires the services of a quality dealership service department, it goes to MB of Natick!

by Steve W.

I have bought two vehicles now from Mercedes-Benz of Natick and have had exceptional service and support in each experience. My sale representative, Saena, is the consummate professional who listened to what I was looking for and then worked very hard to find me just the right vehicle at the right prices for me - twice!! I would very strongly recommend this dealership and particularly, Sales Professional, Saena Nikolas. Thank you again!

by Erin