Because the drivetrain malfunction message lit up on my 2015 BMW 5 series, I reached out to my trusted, knowledgeable advisor Robert Cohoon at Herb Chambers BMW of Sudbury and he set me up with an appointment for the next day. When I arrived very early for the appointment, another advisor Oulay stepped in to help me. Later that day I received a two minute video with the technician explaining that a broken electric wastegate actuator rod caused the malfunction message. The text showed the broken part, offered other recommendations such as replacing The broken right rear coil spring and its pair, both rear shocks, shock mounts and bump stops with new hardware, and more. My advisor Robert texted me and stayed in touch with me in a straightforward, clear manner making sure that I understood the status. By the end of the day I received a written summary with a cost estimate as well as a helpful phone conversation from Oulay who clearly explained the recommendations and cost. I was told that all of the parts were an inventory, and the tech who did the video would be working on my car. I was also told that the car could probably be done in a 24 to 48 hour turnaround so I authorized the work to be done. The next day when I sent a brief message inquiring about the status of my car, the response from Robert my car was ready and I could even use an Xpress lane service to save me 20 minutes when I picked up my car. I picked up my car and the ride home was great. The car is fixed and I have confidence in the work that was done by Herb Chambers BMW of Sudbury and I’m grateful for Robert Cohoon’s ability to help me with exceptional service.

by SharonV

Service rep and the person that brought my car in were very responsive & professional rep arranged my transportation very well

by Aj.elias

Outlay was excellent. He took care of my X5 in every single aspect. But the loaner was extremely dirty.. it looked like it hadn’t been cleaned at all before loaning out.

by Peter

Great BMW dealer. Very professional staff. Fast service at a reasonable price. Always have a nice experience with no surprises

by Charlie C.

BMW wasn't even in the top 5 because of a prior poor experience with the fit and finish of the vehicle and the transaction from beginning to end. Jack O'Donovan and Joe D'Alfonso have turned that around. Professional, easy, low pressure, humorous, knowledgeable and willing to go the extra mile. They use the tools given by the dealership to the best they can be used. After buying 30 plus cars in my lifetime, this was the best experience and I will look to them first for the next transaction.

by SH