Abdul did an excellent job scheduling me for a service appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service department performed the required service in a timely and excellent manner.

by GusR

Jonny is a true exemplar of what a Mercedes Concierge Specialist should be. His proficiency and dedication to his role are more than merely commendable, they are truly exceptional. His intimate understanding of the vehicles he presents is clear to see, with detailed demonstrations and thorough knowledge on even the most intricate aspects of the car's technology. He is more than just a guide through your Mercedes journey, he’s a reliable partner and a friendly mentor. His patience and attention to detail ensure that each feature of the car is not only shown but also understood, from the impressive automatic parking system to the more subtle elements like the phone charging station's protective design. What makes Jonny so special is his fervor for his work. It's apparent he isn't simply showing you a car, he's sharing with you a Mercedes lifestyle - which includes remarkable features and thoughtful brand design. He goes beyond just showcasing what the car can do; he provides insight into why each element is designed the way it is. His ability to cater to individual needs is another testament to his professionalism. He was particularly mindful of the fact that English isn't my first language and took additional care to ensure his explanations were comprehensible. His unique three-step checking system and final review before exiting the car reflect his commitment to clear communication and customer understanding. To put it plainly, Jonny personifies the Mercedes brand. His high standards, his unbridled passion, and his unwavering dedication are embodiments of everything that the Mercedes brand stands for. The remaining paragraphs and conclusion follow in a similarly warm and friendly tone, matching the excellent service provided by Jonny. We're more than happy to stick with Mercedes for all our future car needs, largely thanks to him. Our only regret is that we didn't make this choice sooner. With professionals like Jonny, purchasing a car is not just a transaction - it's a truly delightful experience.

by irene

Jonny communicated all of the feature and functionality of the car with patience and thoroughness. He made sure we understood and were comfortable with all of the features before we left. He takes a logical and fun approach to explaining the technology of the car. He is an exemplary team member and his dedication is admirable. Both he and Howard were great to work with through the process. They are strong brand Ambassadors for the quality Mercedes represents. Many thanks to both of them!

by christinadokos

Terrific service from Fred and the team as usual!! I will only get my car serviced at Mercedes-Benz Natick. Will not go anywhere else. They are very trustworthy, and that is a quality hard to find these days.

by Ebartzokis

Excellent overall experience! Vito was wonderful to work with and walk me through all the car features, make sure that all parts of the car purchase went smoothly, and very responsive to all my communications. Johnny was extremely knowledgable, patient, and answered all my questions as a new MB car owner. He was happy to show me all the features of the car, and even do a follow-up with me at a later time. Rafi was also very helpful when we stopped by for a test drive. I highly recommend MB of Natick. Happy customer! Thank you!

by GardeniaGirl