My experience was excellent from the moment I drove into the dealer at Mini of Boston. Theo greeted me and made sure that he was prepared for the service. He offered me a ride, but I did not need it. I received a text with a video of what was going to be done. They called when the car was ready. I was able to keep my car at the dealer for an extra day, since I was not able to pick it up right away. I will definitely make the trip to Boston for service going forward.

by PJS

Dropped off my car for service. It was done within the expected time frame, washed and cleaned. Great service.

by billerm@aol.com

Although I live in Peabody and have always had my Mini Cooper serviced there, I decided to go to Boston because there service special and “Value Service” offerings could save me a significant amount of money. I first called Peabody Mini to make them aware of the cost difference but they were not interested in matching the prices. I was told that their dealership is not participating in the “Value Service” program that is offered through MINI USA Corporation. My service advisor at Herb Chambers, Mark, was wonderful. He explained everything thoroughly and my car was ready when promised. I was also told that my filters, which I thought were due to be changed, looked fine! It’s the first time I ever had a car serviced that the cost was LESS than I was expecting! My only concern was the difficulty I had in getting to speak to a service advisor to make my appointment. Whoever handles the calls to obtain the initial information did a rather poor job. It was only after the general manager took the call that I was finally connected appropriately.I now have Mark’s direct contact information so that should no longer be an issue for me. I will definitely return for future service as long as their prices remain competitive.

by lcon620

The best thing about this dealership is Mark Ravin, the best technician ever. He treats me with respect and care. As far as the dealership goes, it is comfortable, with many tables and chairs to work at or just sit and read or watch TV. But, as noted, Mark Ravin is the number one reason that I drive about 10 miles to have my old Mini serviced. (Mark has also seen me through two previous Minis.)

by Fran

David L. was great to work with. He was very professional and kind. I had a great experience and got my first brand new mini cooper!

by KPQ