Great quality service, on time drop off and pickup, prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care of my car, they even washed the car after the service, I would recommend the service!

by egivoni

I was fortunate to work with John DiBitetto (sales). His professionalism and personality contributed to an excellent education about the car that I was considering and a completely satisfying transaction experience. Throughout the Purchasing process, he consistently interacted with me to ensure that both he and Herb Chambers BMW of Sudbury were meeting my requirements.

by bob.berkowitz

I have worked with Charlie Karkaetedes in the past and will ask specifically for him the next time I come in to the showroom. Charlie is a professional in every sense of the word. In this day and age, competition is rampant and consumers have a wide variety of choice. Quality customer service is often the differentiator.

by john

I don't usually like the car buying experience or writing reviews for that matter, however I have to when it comes to Charlie Karkaetedes of BMW of Sudbury. He is so relaxing to deal with because he doesn't try to sell you a car or pressure you in any way. Some people like the negotiation process, but I don't. Yes, I like getting a good deal, but don't enjoy the stress of haggling over a car price for two hours. Charlie helps you decide with what car and options you want and gives a fair price without the stress. I highly recommend him. Matt V.

by matt

Fearing a typical protracted, painful buying experience, we were thrilled when Charlie K. met us. A true professional, backed up by other professionals at the dealership. A good deal on a 2017 X1 that looks brand new. I was so pleased, I reached out to the GM at BMW of Sudbury to congratulate him on his team.

by tomflemingh2