I visited this dealership in June of 2013 specifically not intending to purchase a vehicle. I was looking for vehicle information for my girlfriends future purchase. Upon entering, I was greeted by a sales rep (Joe Whitacre) who was one of the mot friendly and up front sales people I have had the pleasure of working with. He quickly and succinctly found the vehicle that actually matched my desires (2014 Mazda 6) and got me behind the wheel. During the drive, he made sure to allow me to express my freedom in the drive, to get comfortable with the vehicle itself and not feel overpowered by the presence of a salesman. After returning to the dealership, he worked with me to not only match my economic desires, but utterly destroying them. I walked out paying much less for the vehicle than I ever thought I could, and I could not be happier with the purchase. The entire transaction was handled quickly, professionally, and politely. Not once did I ever feel as though I was being pressured to make a purchase, or look over any minor detail. I was presented all the facts, and I never felt mislead. I would not only recommend this dealership for all of your vehicle purchases, but would also give an exceptional review for the salesman I worked with, Joe Whitacre.

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This was the best experience I have ever had. Hands down the best customer service a car place can offer. Recommended to the USAA Certified Car Buying Program help them get recongnized!

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I recently purchased a New Mazda 3i Touring 2012.. I love my new car... The cars great, but what I was more so impressed with was the amazing customer service experience that I had. Everyone was extremely friendly & very helpful . A special thanks to the sales man Ivan K.i He has been a tremendous help and very patience with me, seeing as I am a first time buyer. I am completely satisfied with my purchase from Lou Fusz.

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Extraordinary Service! Above and beyond any car buying experience we’ve had before. Our first exposure to Lou Fusz Mazda St. Louis was closing time on a Saturday night when we decided to walk around the lot. Even though it was after closing time, Chad Wintizer came out, introduced himself, and then patiently answered an hour’s worth of questions. Over the next few days my husband and I returned to test drive some of the used cars as well as some of the 2012 Miata’s. Due to our schedules, Chad gladly took us on separate test drives. Jim, the manager there, talked with my husband in person and with me over the phone, and took the time to answer all of our questions as well as make helpful suggestions. We were also impressed by Dave and Rick in finance, who found us the absolute lowest rate. It felt much more like we and the Fusz team investigated and researched the best options (versus the typical adversarial relations during a possible car buying/selling experience!), and the team there made it all happen, including orchestrating a trade for the car we were interested in at an out of state dealership—all for a very fair price. Additionally, they gave us a fair deal on our trade-in. Chad went above and beyond to make sure that this was the best car buying experience we have ever had. Chad and the rest of the team have been an absolute pleasure to deal with, pre and post-sale, with 100% of our endless questions answered, no pressure tactics at all, and great follow-up. We look forward to referring others. We give them an A+! Be sure to ask for Chad Wintizer by name when you go to Lou Fusz Mazda in St. Louis. He will ensure you get your dream car at the very best possible price and will make you change your mind about the negative perceptions of the “car buying experience.”

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