Excellent, courteous, and efficient service: the Service Department’s open hours started nice & early at 7:30 am, which worked quite conveniently for me. My Countryman was finished sooner than expected, and the work was first rate. I always enjoy getting a clean car back!

by jjordan118

I keep my cars for a long time, but also know when it's time to get a new one and usually, I'm 95% sure which make/model I want. I'd browsed the Mini showroom on my own (was asked if I would like help, but I'm a initial "I'm just looking" type.) When I went in the next time I was sure I wanted to buy, but had no previous experience with Mini (I'd been a VW owner for 20+ years). Brian could not have been more helpful, explained the options, took me on a test drive, and in general was not about pressure but about making sure I got what I wanted in my new car. He found one for me with the features I wanted and never came on heavy re options I wasn't really interested in. I arrived, test drove a few cars, and made the deal with Brian in one short afternoon. A week later, I picked it up and Brian made sure I knew how to operate it all. I drove off with smile on my face that returns every time I get behind the wheel of my new Mini. Brian's followed up a few times just to see that everything's going well. (I needed a notarized letter stating that my trade in still had my resident parking sticker attached in order to get a new sticker for the Mini. Brian took care of getting that letter, so now I'm all set with my new parking sticker ... above and beyond the call of duty!)

by MWBoston

Brian and Moustafa were easy-going, friendly, and professional. Made buying and trading about as painless as it can be. I would not hesitate to return for my next car.

by first time mini buyer

Purchased my first Mini this summer. I had a great sales experience with Brian both via email exchanges and in-person. It was low pressure and professional, which is exactly what I wanted and a refreshing change from previous new car purchase experiences. In addition, Brian patiently walked us through the vehicle's many features at the time of pick-up. Experienced a minor mechanical failure a few weeks after delivery, but Brian was there to assist by contacting the service department to ensure a quick fix.

by MiniMan

I was a five-time Audi owner at the end of my lease on an Audi S-3 and decided to down size without losing driving performance. Mini Cooper was recommended to me, so called for appointment and was introduced to Brian Epstein. He could not have been more knowledgeable, pleasant and insightful as to what was needed and how to get it done efficiently.

by Lloyd Macdonald