The staff at Cadillac of Lynnfield was awesome! If you need a car, go see Ted. Super nice and honest. I was not looking forward to having to buy 2 vehicles...

by Theresa M.

I special ordered a new Cadillac from Herb Chambers Cadillac of Lynnfield in the beginning of 2021. Due to the supply chain issues that every auto maker experienced during 2021 - 2022, it took well over a year and a half for my CT5-V to arrive at the dealership. Ted Bouchard was my salesman and he and the sales manager Alex Perez continually kept me informed on the progress of my car. This is a 1st class dealership with professional personnel who care.

by Jim A

We have owned all the large sedans in the past years. So it was time to trade in our Lincoln Town Car and get a smaller yet good looking car. I opened the internet at Herb Chambers and saw my car right there on the screen. Its a silver CTS with a sunroof,material roof. This car is as they say "sweet"! From the second he introduced himself, we saw a gentleman. Bobby was not pushy yet knowlegable of the Cadillac lines. We went right to it, and took it, for a short spin, around the area. Sweet and sporty not exactly for us old folks but what the hey...... you have to live it up as you get older! My hubby sat in the back and said it was a good ride and I drove it, as I am the main driver most of the time. There is only one major point here, we were so surpried to have such nice people to deal with all thru the process we never felt "pushed" and we both felt at ease thru the whole purchase. Ryan the head of service, did a few things we asked for and during the week we went away on vacation, all was done exactly as promised. Sticker and reg. all in order. Happiness for all! Cara came out and greeted us, she also printed out some papers I wanted to read about the car. Very lovely lady, great smile and happy attitude as well as all of the guys we spoke with. I truly look forward to going in for my first service visit and also any little things that need attention. Ryan promised he would take care of my car as well as it was his. I know he is telling me the truth. What was promised was certainly delivered...... We recommend Herb Chambers dealerships if this is the way you want to get treated then give them your buisness. We will again.

by Maxine LoDuca

'Purchased a new 2012 Cadillac SRX (luxury trim, no nav) in late July 2012, and couldn't be happier. Salesman Ted Bouchard was friendly and well-informed. He took tons of time on our two test drives showing us all the features of the car. He noted the human interface convenience of the "directions and connections" OnStar service that justified us eliminating navigation and reducing our purchase price. At pick-up time he introduced us to the service procedure (important to get a good service department since the car comes with 4 years of free maintenance), he spent an hour going through the car's features again, and he pre-registered us for the OnStar service and initiated their welcome phone call. He also handled the vehicle inspection and registration seamlessly in two days after the pick-up. Sales Manager Corey Upton was gregarious and has a great sense of humor; and we struck a great deal with minimal haggling (aided by the ability to leverage a $2000 manufacturer rebate). Business Manager Stephanie Killian handled the voluminous paperwork cleanly, and was able to get us a really low rate on the portion of the purchase price that we financed. I even like the fact that Herb Chambers himself visits each of his dealerships monthly; I think it really keeps them on their toes. All this good service wouldn't mean much if the car wasn't any good, but we are in love with the SRX. It drives better, looks sharper (inside and out), has more creature features, and is less expensive than the Lexus RX, Volvo XC60, and the Lincoln MKX to which we compared it. Based on our sales experience, I would absolutely recommend Herb Chambers Cadillac Danvers to anyone in the area.

by Robert Tullis

My experience with Herb Chambers Cadillac of Danvers - from Salesperson to Sales Manager to General Manager to Financing - was superb! I was so pleased with the service, attention and genuine care provided. I never felt rushed, but always totally informed. I live closer to another Cadillac dealer, but I'll be returning to Herb Chambers with my CTS. Thanks to everyone at HC for helping me find my gorgeous car!

by Jjefgood

Since the beginning of my search Herb Chambers starting with Ali, were right there answering all my questions, responding quickly and with no pressure. First day I met with my sales guy John who is down to earth and easy to talk with again no pressure who listens to what you want. He really wants to work with you and to make sure you are completely satisfied if not he will go out of his way to make sure you are. Also Bob my financial contact also was easy to work with and again wanted to make sure you were happy and when I had questions he quickly got back to me. I find most dealerships rarely call you after the sale or were this concerned with making sure you were happy with your purchase. This place is different and look forward to working with them in the future.

by DaveBright