We took our 2017 Chevy Silverado to Ed Kirby for some work that needed to be done with the air conditioner and in the process of their thorough overall check of our vehicle they discovered some other issues that needed to be taken care of with our vehicle. We were kept well informed of what was going and what other issues were found and the needed repairs . We had a warranty that we purchased at the time when we bought the vehicle and they worked with our warranty company in a very timely manner and got everything covered minus our deductible and the oil change. Their customer service goes above and beyond and Rick in the service department took excellent care of us and just was an overall pleasure to work with along with his staff. We would highly recommend anybody going to Ed Kirby for their service vehicle needs you may have. We will definitely be using them in the future for any other issues that occur with our vehicles and for our oil changes. Thank you for making what could’ve been such a stressful time with getting our truck repaired an easy, very timely,and stress free situation!! You all are AWESOME!!!

by Terri Hicks

Erika is the absolute best! Love her! I don’t use the words above and beyond very often but she for sure went above and beyond and out of her way to make sure we were happy with our purchase. Will definitely be coming back because of her. She is so very efficient and not to mention a great problem-solver, any issue we ran into she was very professional and quick to put any issues we had at ease. Incredible.

by Joyce Sandoval

Past issues with the Service Department corrected! Rick Patton in Service stepped up and made good on a bad service experience in June of 2023. Took our Jeep in for basic service in June 2023. Up front pricing was sketchy at best. All service was not completed, and the bill was $40 more than expected. Talked to 2 different associates and one of the managers. Final answer : That is just the way the computer prices the service and there was nothing they could do to correct this. After driving home, I find that all service was not completed, so had to return the vehicle to get those items completed. My plan was to take the Jeep out of town for the next service and no more business with Edd Kirby. Before I scheduled the next service in April 2024 with an out of town dealer, I called Edd Kirby just to see if the pricing estimate process had changed. It had and I was given a price in line with other dealers I had called. I was put in touch with Rick in the service department, he reviewed my last visit and asked me to give them another chance and he would make it right. I took the vehicle over and Rick went above my expectations in getting everything corrected. We will be back as customers.

by Dennis Mitchell

I want to give Edd Kirby a HUGE shoutout for getting my husband and myself into a really nice Jeep Cherokee! Josh, Stefan, Nolan, and the rest of the crew there treated us like family from the moment we set foot in the building. I told them my story, was honest, and straight forward with my situation for another dealership. I told them how much I had to put down. That was it. The experience was amazing and quick. I’m very happy. Please check with this dealership before anywhere else. They will do you right!

by Jessica Dewey

I purchased a 2024 Cadillac Escalade from a dealership in Chattanooga for my wife about 2 weeks ago. There was a problem with the back passenger door not opening correctly, so I immediately contacted the dealership that I purchased it from. The place I have bought several vehicles from told me it would be a few days before they would have time to look at it and you could tell they were NOT very interested in helping me. I hung up and immediately reached out to Edd Kirby and was treated with the respect and care I believe one should be treated with. Rick came out to look at the problem and I am very grateful to Rick and the team on the way I was treated. I dropped the Escalade off and in about a hour or so Mr Rick called with the “it’s all good and ready to go” speech. Thank you to each one of you that helped me get this very annoying problem fixed. I actually sold a Yukon to Edd Kirby the same day and from the service department to the sales department I can say that I was appreciated, respected, and listened to the entire time I was there. Thank you!

by Allen Byers