This dealer stood up for me in a difficult situation. My 2002 MDX (purchased new and always serviced there) had 167,000 miles on it. I had brought it in for intermittent "rumble" noise about 3 years ago. They couldn't find it nor did an independent service. Never got worse until this past Januarry 2011 when the transmission seized up very suddenly as I was driving causing a dangerous situation on the road and the car could not be pushed away. I was angry and upset after finding this transmission for this model has a history of failing. The service department agreed to go to bat for me with AcuraCare and was able to have them cover the majority of the repair cost. In addition, I was now wary of a rebulit transmission but didn't feel I could afford a new car. Without being at all pushy, Tom the sales manager, gave me a great trade-in and deal on a 2008 MDX with 100,000 warranty. The salesman, Dennis, continues to give me lessons to operate my new "technology". Basically, they restored my faith in their dealership and will keep me as a customer for many years to come.

by

I purchased a brand new 2001 Acura MDX in its first model year. I took the car for its initial scheduled maintenance to the service department at Acura of Troy, Michigan and I have been a loyal customer ever since. I finally donated my Acura to charity this week at 175,000 miles. I don’t want to turn in my car without letting you know about the exceptional service I have received from Acura of Troy over the past 10 years. Service manager Greg Platz, service advisor Jennifer Brankiewicz and the rest of the Acura team have established a standard of service over the years that has been unmatched by any other dealership I have encountered. They are flexible with their scheduling, prompt and accurate with their estimates and response times and always have the customer’s convenience in mind. Whether it is a loaner, a ride home or a hot cup of coffee while I wait for an oil change, customer service and convenience is always paramount. Quality vehicle service and maintenance is provided, and my car was always returned washed and vacuumed. On the rare occasion when we had a service issue that needed to be readdressed the team immediately apologized, accepted responsibility and promptly remedied the problem. Truly, this rarely happens in a customer service environment, but it happens with the team at Acura of Troy. I also want to complement the personal touch that Greg and Jenn provide. They are friendly, warm people that take a genuine interest in and care for their customers. It has been a true pleasure working with them. I have sung the praises of the quality of service at Acura of Troy to others throughout the years. I have had exceptional service delivered by exceptional people, and it has been a pleasure doing business with them.

by

Vic Burguess was very knowledgeable about the product I was buying. He was also knowledgeable regarding competitor vehicles that i was looking at. He was able to compare and contrast the benefits and drawbacks of all the different vehicles. IN the end I bought the Acura MDX because my sales person correctly showed me that the MDX was the best vehicle for the money on the market. Kudos to Troy Acura and Vic.

by

Hoover Harvey is a true gentleman. He is professional appropriate and polite. I hope he is there when I need my next Acura.

by

Excellent. I've leased a car from Hoover before and was treated exceptionally well.

by