Best car buying experience in 40 years! I've bought many cars and have had many different experiences. Because of that I, and many others, dread going to car dealerships to purchase a vehicle. Sheehy Subaru in Hagerstown was definitely and exception to all those bad experiences. I went with my daughter to buy her 1st new car. Her heart was set on a Subaru Impreza, and it had to be silver. After much research and searching we used a buying service which spit out a price and dealer that had the exact car she wanted. We were contacted by Manny Luzurianga our assigned salesman and set up an appointment. She had previously test-driving the Impreza so we were there to purchase and we let Manny know that in advance. We arrived at 4pm and by 6pm we were out the door with the keys!! The buying service was too good to be true and we were not very optimistic about actually getting that price. However, Sheehy honored the buying service price w/o question. There was no haggle, no "let me take that to my manager" etc. They put the paper in front of us just as we were hoping. Done deal. Manny was a very personable young man and genuine. Sales people can always turn on the charm to sell a car. Manny was just an all around good guy and a perfect salesman. So then came the dreaded Finance/Paperwork. This is where the wheels usually fall off the bus when buying a car. We met with a young woman named Kat Powell. We allowed her to explain all of our "add-on" warranty options etc. We were on a very tight budget, politely declined, and w/o hesitation she moved along. Before we met with her she did a good amount of inquiring and found a car loan rate directly from Subaru that beat our pre-approved credit union rate by 1.5% We signed all the paperwork electronically on a very state-of-the-art system. No need for a ton of paper to walk away with. Big shout outs to Kat, and especially to Manny for respecting our time and making my daughter's first new car purchase a great one! Should the need arise for a new Subaru in the future we will definitely return and ask for them.

by Charles DeWitt

My experience: I came in for a routine oil change and was advised my transmission needed to be replaced. My reaction: "Huh? Wait...what? Why?" Mike, the Sheehy associate's response: "No worries Sir. This is covered under your warranty and we will set you up with loaner in just a few minutes..." From that point and all points forward, the Sheehy Customer service was outstanding! The updates and follow-ups were exemplary. I appreciated the overall courtesy and effort.

by Willie Weakfall, Jr.

I absolutely love Sheehy Subaru! Mike in service really knows what good customer service means. A part didn’t arrive for my appointment so Mike and his team allowed me to leave my car overnight and pick it up in the morning and even offered me a loaner car in the event that the part still was late. I drive all the way from Pittsburgh just to work with the people at Sheehy Subaru simply because I can trust them to do a good job and treat me fairly. Highly highly recommend!!!

by Victor Coriale

Jesse Boulton is a Outstanding Representative of and for your company. His Customer Service, treated me Respectful, Courteous, attention to detail and his due diligence is amazing. He kept me informed/ updated of the progress of the repair of my vehicle. Please recognize Me Boulton with a award, reward, monetary, promotion and or all of the mentioned above. Overall Presecption Outstanding Professionalism. My car is repaired and I am completely satisfied with the Outstanding Quality Service. Please feel free to contact me with any further questions/information. Respectfully Miles R Jones

by Miles Jones

I was treated very respectfully by the sales team and the finance officer. Each worked with me to select a beautiful Cross Trek at a price that was reasonable and fair. The sales team also assisted me with the various technology apps. I am looking forward to attending a class that they offer to further explain the many features of Subura. I feel like I got to know them personally and am more than comfortable reaching out to them with future questions or concerns. I love my new Cross Trek!

by Karen Palmer