I recently took my car to a separate dealership and was very disappointed in my service, as they held my car for 7 days and told me they only put 4 hours of work into diagnosing my car. I then took my car to Sheehy in hopes that I would have better service and was so pleased with my experience. I called Sheehy and spoke to service advisor Jessica and she was able to answer my questions before scheduling service. I scheduled to drop my car off on a Tuesday for diagnostic, I was offered a loaner car which is a complimentary service offered- this was very helpful as I traveled about an hour to get to Sheehy. After dropping my car off Tuesday evening, I was contacted late morning the next day on Wednesday with a complete diagnosis of my vehicle and being asked which services I approved to have completed. The diagnoses also included a text link with a video of the tech explaining the diagnosis followed by a call from Jessica explaining everything as well in case I had questions. I stated which services I would like completed and Jessica assured me things would be completed by the following day. Due to my schedule I requested to pick my car up on Friday, 3 days after dropping it off. My car was completed with all of the services requested by the pick-up date. Everything was thoroughly communicated with me throughout the service process, and the pricing was up front so there were no surprises. I had the option to pay for my service online through a text link, which allows for an easy transition when I pick up my vehicle and included a complete invoice breaking everything down for me. I am very happy with my experience from Sheehy, especially following a less than favorable experience at another dealership. I will absolutely be back for any future needs I have regarding my Subaru!

by Samantha Birmingham

Best car buying experience in 40 years! I've bought many cars and have had many different experiences. Because of that I, and many others, dread going to car dealerships to purchase a vehicle. Sheehy Subaru in Hagerstown was definitely and exception to all those bad experiences. I went with my daughter to buy her 1st new car. Her heart was set on a Subaru Impreza, and it had to be silver. After much research and searching we used a buying service which spit out a price and dealer that had the exact car she wanted. We were contacted by Manny Luzurianga our assigned salesman and set up an appointment. She had previously test-driving the Impreza so we were there to purchase and we let Manny know that in advance. We arrived at 4pm and by 6pm we were out the door with the keys!! The buying service was too good to be true and we were not very optimistic about actually getting that price. However, Sheehy honored the buying service price w/o question. There was no haggle, no "let me take that to my manager" etc. They put the paper in front of us just as we were hoping. Done deal. Manny was a very personable young man and genuine. Sales people can always turn on the charm to sell a car. Manny was just an all around good guy and a perfect salesman. So then came the dreaded Finance/Paperwork. This is where the wheels usually fall off the bus when buying a car. We met with a young woman named Kat Powell. We allowed her to explain all of our "add-on" warranty options etc. We were on a very tight budget, politely declined, and w/o hesitation she moved along. Before we met with her she did a good amount of inquiring and found a car loan rate directly from Subaru that beat our pre-approved credit union rate by 1.5% We signed all the paperwork electronically on a very state-of-the-art system. No need for a ton of paper to walk away with. Big shout outs to Kat, and especially to Manny for respecting our time and making my daughter's first new car purchase a great one! Should the need arise for a new Subaru in the future we will definitely return and ask for them.

by Charles DeWitt

Sheehy customer service is the best! Their Service Advisors are always friendly, helpful, and professional. I've worked with Jessica, Mike, and Andrew, and they have always provided top-notch service, they're great to work with, always keep me updated when my car is being serviced. The technicians are fantastic, they even take a video of my car when it's up on the lift to show how everything looks. I wouldn't take my car anywhere else!

by Nancy Boore

Anthony Dean was my service advisor. He was awesome, and super easy to work with he did all he could to get us coupons and save us as much as possible. I was very pleased with the overall service and response time from Sheehy Subaru.In Hagerstown, MD

by Lisa Sponsky

My experience: I came in for a routine oil change and was advised my transmission needed to be replaced. My reaction: "Huh? Wait...what? Why?" Mike, the Sheehy associate's response: "No worries Sir. This is covered under your warranty and we will set you up with loaner in just a few minutes..." From that point and all points forward, the Sheehy Customer service was outstanding! The updates and follow-ups were exemplary. I appreciated the overall courtesy and effort.

by Willie Weakfall, Jr.