Appointment was secured in a timely fashion. Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed before I arrived each time, definite time saver. I'll be back in a few months to have normal wear and tear items replaced as requested by the technician.

by tammy3764

Nobody knows BMWs as well as Bill Kramer. His product knowledge is only surpassed by his outstanding customer service. A real attribute to the dealership! Brian Frye is the best Service Advisor I've ever had the pleasure of working with. He is smart, honest, friendly, and loves his job. He has saved me money on my car by recommending services that give it longevity, and by NOT recommending services my car didn't need quite yet. I'll always see Brian Frye when I visit BMW Sudbury.

by goodmanbrad

I was fortunate to work with John DiBitetto (sales). His professionalism and personality contributed to an excellent education about the car that I was considering and a completely satisfying transaction experience. Throughout the Purchasing process, he consistently interacted with me to ensure that both he and Herb Chambers BMW of Sudbury were meeting my requirements.

by bob.berkowitz

I have worked with Charlie Karkaetedes in the past and will ask specifically for him the next time I come in to the showroom. Charlie is a professional in every sense of the word. In this day and age, competition is rampant and consumers have a wide variety of choice. Quality customer service is often the differentiator.

by john

I don't usually like the car buying experience or writing reviews for that matter, however I have to when it comes to Charlie Karkaetedes of BMW of Sudbury. He is so relaxing to deal with because he doesn't try to sell you a car or pressure you in any way. Some people like the negotiation process, but I don't. Yes, I like getting a good deal, but don't enjoy the stress of haggling over a car price for two hours. Charlie helps you decide with what car and options you want and gives a fair price without the stress. I highly recommend him. Matt V.

by matt