Exceptional Service and Support from Shawn at RAM Service Department I recently had an outstanding experience with Shawn from the RAM Service Department, and I truly believe her exceptional service merits recognition. Shawn went above and beyond to assist me with a complex warranty issue that required patience, expertise, and persistence. From the onset, Shawn was not only professional but also incredibly empathetic to my situation. Understanding the importance of my vehicle to my company daily routine, she took the initiative to thoroughly navigate through the warranty process. What set Shawn apart was her commitment to communication; she kept me informed at every step, ensuring that I was always up-to-date with the progress and understood what was happening. Navigating warranty approvals can often be a daunting task filled with uncertainty. However, Shawn’s deep knowledge of the warranty process and her proactive approach made all the difference. She skillfully managed to get the warranty approved, which was a huge relief and helped avoid what could have been a significant expense. Moreover, Shawn guidance didn't stop at the warranty approval. She also promised to coordinate the repair work efficiently, making sure that my RAM Van received the best possible service. What truly impresses me about Shawn is her genuine care for customers. She went out of her way to ensure that my experience was as smooth and stress-free as possible. It's rare to encounter someone so dedicated to customer satisfaction. Thank you Shawn for your invaluable help and for making this experience a positive one. Your dedication and hard work truly make a difference. Alex from Princeton Electrical Makeover

by Alex Levin

I Had a great car buying experience. I found a vehicle I wanted that was located at this dealer! Even though I was 7 hours away in NC we were able to come to a great deal over the phone dealing with Bill! Once the deal was rock solid I drove up to NJ to buy the vehicle! Once there is as greeted with open arms from all the staff! My salesman was Danny Chiang, was a pleasure to deal with! I would def purchase from them again and make the 7 hour one way trip to do business!

by 910Coyote Racing

Route 1 Service Department led by Vladimir is a very unusual one.... ALL of its attention is dedicated to Customer Satisfaction and performance!! Over the years, that I have been a customer with Route 1, Vladimir and the service department have always been there for me with his experienced staff. They were most accommodating with my work schedule when I needed to have my car serviced. Vladimir and his service department did whatever they could to work with me and to get the job done. I would highly recommend his specialized and trained service department when considering a car purchase. Route 1 Chrysler Dodge Jeep Ram of Lawrenceville Service Department DESERVES a PERFECT 10! A "VERY" Happy customer, Mark Nemeth

by Mark Nemeth

I recommend this dealership. Sal is the best. Michelle knows what’s she’s doing! And Matthew is ON TOP of communication. They will do their best to get you the best deal and be patient if any issues arises. I came from Long Island to get a car and I recommend them over Empire, Atlantic, Arnold etc

by Dez P.