We had a terrific experience working with Gerry to trade in our old vehicle and working out a price on the new one. Service was exceptional, and extremely professional and we found the entire process to be superb

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I HAD A VERY GOOD EXPERIENCE PURCHASING MY SECOND BMW 3. MICHAEL GRACE SALES CONSULTANT IS VERY PROFESSIONAL AND HELPFUL. I DID'NT FEEL ANY PRESSURE ON THE DEALINGS.HIGHLY RECOMMENDED DEALER AND SALES CONSULTANT.THANK YOU.

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Michael Grace was very informative and made the purchase of my certified pre-owned BMW a pleasent experience. After the purchase he was extremely helpful in showing me how everything worked. The service department was a pleasure to deal with and the work accomplished was done in a very timely fashion.

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Mr. Grace was so helpful and nice, if I had problem he would always take the time to help me no matter when, if I showed up and he was'nt there he would make sure and call the next day to make I was taken care of

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My Husband and I purchased a BMW Z4 this past Sunday at the BMW/ VW of Ocala Dealership. As we were looking at the car, a Salesman was working on another vehicle but stopped what he was doing to ask if anyone was helping us already. When we had told him no (he was actually the first one who approached us after we were there for a few minutes), he extended his hand and introduced himself as Michael Grace, asked if we had any questions as of yet...and when we said we didn't yet, he asked us if it was ok if he completed what he was doing, and he would be right back with us. Needless to say, in about five minutes he was back to help us out! Michael was with us from the beginning to the end of our purchase. He made our experience very pleasant, comfortable, and enjoyable! Not only does Michael have a strong work ethic and great customer service skills, he also is personable and my Husband and I really enjoyed this from Michael and your Dealership! I paid for my car in full, and the only "issue" was that it was missing the front BMW hood ornament. However, Michael ordered it from the Service Department the day of my purchase, and told me he would be in contact with me as to when I can expect it to arrive at the Dealership. He contacted me today via email to let me know it should be in by the end of the week. Again, excellent customer service! I will return to purchase future vehicles from him, and refer my friends and family based on my experience. Thank You, Dawn Bechtel

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